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| POOL COVER FAQS |
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| ANSWERS... |
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1.) Is a cover included in all the pool sets? It depends on which package was purchased. Be sure to check the retail box prior to purchasing. 2.) Where can a cover be purchased if the retailer does not carry them, or if a cover does not come with my pool package? Please call Consumer Service at (800) 234-6839 to place an order, or visit our website at www.intexcorp.com. Click on "Intex Replacement Parts and Accessories," and click on whichever Easy Set or Frame pool you own. 3.) Does Intex make solar covers? Yes. 4.) Why are there holes in the cover? Does Intex distribute a cover without holes? These small weep holes are helpful in preventing water from building up on top of the cover. No, all Intex pool covers have holes for safety reasons, except for the family swim center pools. 5.) Is the Intex pool cover a "Safety Cover"? No. The pool covers sold by Intex are debris covers. 6.) Do all Intex covers have the transparent vinyl in the middle, and if so why? All above ground pool covers are designed with transparent vinyl with holes in the middle, except for family swim center pool covers. This is for safety reasons, as well as to prevent water build-up. 7.) My cover doesn't fit. Do I have the wrong size? What do I do? If your pool package hasn't been opened prior to purchasing the pool, you have the right size. Sometimes it is easier to put the cover on with the help of another person. Hold the cover on one end, and have another person walk around the pool pulling the cover over the inflatable ring ( for easy set pools), or down the wall (for frame pools). You can also set the cover under the sun temporarily in order to promote stretching. 8.) Does Intex manufacture the bubbled cover? No. |
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